Frequently Asked Questions – RRO Home

Have questions about our handcrafted decor, custom orders, or seasonal products? You’re in the right place. Below you’ll find quick answers to the most common questions about shopping with RRO Home — from shipping and returns to product care and customization.

Ordering & Custom Wreaths

• Do you offer custom wreaths or centerpieces?
  Yes! Visit our Custom Services page to start a request. We can personalize color, theme, size, and occasion.
• How do I order a personalized item?
  Use our contact form or submit a request through the product listing or Custom Services page.

Shipping & Fulfillment

• Where do you ship from?
  All orders ship from our location in Houston, Texas.
• How long does processing take?
  In-stock items ship in 2–4 business days. Custom orders usually ship within 7–14 days depending on complexity.
• Do you offer local pickup?
  Yes — choose local pickup at checkout and we’ll notify you when your order is ready.

Returns & Damages

• What’s your return policy?
  Due to the seasonal and custom nature of our products, most items are final sale. See our Shipping & Returns page for full details.
• My item arrived damaged — what do I do?
  Please contact us within 48 hours of delivery with photos so we can assist with a replacement or refund.

Product Info & Care

• Are your wreaths weatherproof?
  Most items are suitable for indoor or covered outdoor use. We recommend protecting them from direct rain and prolonged sun exposure.
• Do you use real or artificial florals?
  All designs use premium-quality artificial flowers and greenery for long-lasting beauty.